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Visit us at our Kowloon HQ. Wanchai Showroom closed for Renovation.
Visit us at our Kowloon HQ. Wanchai Showroom closed for Renovation.

Shipping Policy

SHIPPING

(Free Shipping for Hong Kong and Macau)

For orders outside Hong Kong and Macau, freight and duties are not included. If you are outside Hong Kong or Macau, simply place your order and our customer service team will contact you and assist with the best shipping method.
Chef Works will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes.

Chef Works Distribution Center is located in Kwun Tong, Hong Kong. Orders received after 5:00 pm Hong Kong time will be processed the next business day.

 

  • Please allow 7-10 business days for fulfilment of non-embroidery order requests.
  • Please allow 14-20 business days for fulfilment of embroidery order requests.
  • Alterations order fulfilment times vary. Please contact our Client Services Department for an ETA.

The above fulfilment times do not include transit time. Please add additional time for shipping.

Majority of orders, unless specified, will ship out via SF Express or local van and can take up to 2 additional business days to receive after fulfilment.

 

    International Orders

    • Chef Works can currently be found in over 60 countries around the world. If there is not an official Chef Works distributor in your area, please order online through this website.
    • Chef Works is not responsible, in any way, for any import duties or charges at the destination country.
    • Any questions or requests regarding country of origin certificates and duties should be presented to Chef Works before shipment is made. As shipments are often sent out the same day that the order is received, international customers are advised to present their questions as close as possible to placing the order.