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Due to COVID-19, extended order fulfilment times may apply. We apologies for any inconvenience.
Due to COVID-19, extended order fulfilment times may apply. We apologies for any inconvenience.

Refund Policy

At Chef Works, Customer satisfaction is our top priority. We are happy to accept the return of any un-embroidered, unused and non-altered item within 30 days of original purchase date.

A Return Authorization Number (RMA) is REQUIRED for all returns. Please call us at 852-2529-3700 to receive a Return Authorization Number. Please use a shipping service that provides a tracking number such as SF Express, UPS or FedEx. Please keep a record of this number for tracking purposes. Shipping charges are the sole responsibility of the returnee. Please include your name, address, contact number and order number on a printed sheet inside the box.

All Returns must include the original packaging and tagging (bags and labels, etc.) in RESALABLE condition. We will not accept the return of any item which shows signs of use or wear, including but not limited to:

  • Alterations
  • Laundering
  • Odors, including smoke
  • Pet hair
  • Stains or other markings

If your return items show signs or use or wear, you will be notified, the item will be returned to you, and no refund will be issued.

Additional Notes:

  • If you purchased your items from one of our trusted distributors, please contact them directly for your return.
  • We are unable to accept returns directly if the items were purchased from a third party.