Frequently Asked Questions
Hours
Showroom Hours: Monday – Friday, 10:00am – 6:00pm; Hong Kong Time
Note: Showroom hours are listed for viewing Chef Works products only. Chef Works can fulfill retail purchases if you choose to visit our showroom. We hold certain key products in the showroom for your immediate needs. If after viewing our products you decide you would like to place an order with us, we will gladly take your request and fulfill your order within our standard fulfillment time frames.
Pricing
All prices subject to change without notice.
Product Display
While we have made every effort to display the colors of our products as accurately as possible, the actual colors you see will depend on your monitor, and we cannot guarantee that your monitor’s display of any color will be accurate.
Payment Options
- We accept MasterCard, Visa, American Express, Apple Pay, Google Pay, Union Pay
- We accept payment via cheque.
- Please make cheque payable to: Chef Works China Limited
- We accept payment via wire transfer.
Banking details: HSBC: a/c no. 809-704133-838
Account name: Chef Works China Limited - No minimum order, except where specified.
- Approved returns will incur freight charges back to the distribution Centre.
Back Orders
Chef Works carries large inventories in stock; however, occasionally a shortage will occur. It is our policy to fill back orders as soon as the merchandise is available, unless otherwise specified.
Sizing and Measurements
- The garment will be larger than the body measurements in order to provide for comfortable movement.
- Please note that our sizes are US sizes therefore expect them to be larger than you are used to in Asia.
- To get the best fit, stand straight and relax.
- Chest: Measure from the fullest part of the chest/bust with your arms down.
- Waist: Measure around your natural waistline above the hips.
- Hips: Measure around the fullest part of the hips.
- Inseam: Measure from the base of the crotch to the bottom end of your pants. Or select a pair of pants that fits you well and measure along the inside leg seam from the crotch to the bottom of the hem.
- If you have any questions about sizing, please call the Client Services Department at (852) 25293700.